FAQ

We specialize in premium accessories for a wide range of Apple products including:

• iPhone models from iPhone 13 to the latest iPhone 16 series
• AirPods (3rd generation, Pro models)
• Apple Watch
• Car Chargers and Mobile accessories

Yes! Our UNIQ cases are designed to work seamlessly with MagSafe technology, ensuring perfect alignment and optimal charging performance while maintaining the sophisticated protection your Apple devices deserve.

Absolutely. Our cases combine military-grade protection with everyday elegance, providing superior drop protection while maintaining a sleek, stylish profile that complements your Apple devices.

We offer worldwide shipping to ensure your favorite Apple devices get premium protection no matter where you are. Please note that delivery to certain Asian countries and remote locations may be limited. Contact us to verify delivery availability to your specific region.

We offer two reliable shipping methods:

• Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days after dispatch with real-time tracking
• Free Shipping via EMS – Available on orders over $50, 15-25 business days after dispatch

Order processing typically takes 1-2 business days before your order is dispatched. You’ll receive tracking information once your order ships.

Yes! All Standard Shipping orders include real-time tracking through DHL or FedEx. Free Shipping orders via EMS also include tracking capabilities so you can monitor your protection’s journey to your doorstep.

We want you to be completely satisfied with your UNIQ accessories. You may return any item within 15 days of receipt for a full refund or exchange. Items must be in original condition with all packaging intact.

To start a return, please contact our customer service team at [email protected] with your order number and reason for return. Our San Francisco-based team will guide you through the simple return process.

Returns are accepted within 15 days of delivery. Items must be unused and in original packaging. Due to hygiene reasons, we cannot accept returns on opened earphone tips or similar personal accessories.

For your convenience, we accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the same level of protection and sophistication that we build into our premium accessories.

Currently, we accept the payment methods listed above. We’re constantly evaluating ways to enhance your shopping experience and may introduce additional payment options in the future.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

Order modifications or cancellations are possible if your order hasn’t entered the processing stage (typically within 2-4 hours of ordering). Contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Use the “Forgot Password” feature on the login page, and we’ll send reset instructions to your registered email address. If you encounter any issues, our customer service team is here to help.