At UNIQ Sale Store, we understand that premium Apple accessories deserve premium customer service. Our shipping and returns policies reflect the same sophistication and attention to detail that you expect from our carefully curated product collection.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipment EMS

Please note: We ship globally but exclude some Asian regions and remote areas. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Products must be unused and in original packaging
  • Processing Time: 3-5 business days after we receive your return
  • Return Shipping: Customer responsibility (except for defective items)

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Item is in its original condition and packaging
  • All original tags and accessories are included
  • Return is initiated within 15 days of delivery
  • Proof of purchase (order number) is provided
  • Item has not been used, installed, or damaged

Non-Returnable Items

Based on our product analysis and hygiene considerations, the following items cannot be returned or exchanged:

  • Car Chargers Mobile – Due to electrical safety regulations and hygiene concerns
  • Opened Airpods and Apple Airpods (all models) – For hygiene reasons and Apple’s licensing restrictions
  • Used Apple Watch accessories – Personal wear items cannot be resold
  • Products without original packaging
  • Items purchased more than 15 days ago

All Apple iPhone models (including iPhone 13 Pro Max through iPhone 16 series) are eligible for returns if they meet the above conditions and show no signs of use.

Step-by-Step Return Process

  1. 1 Initiate Your Return Request
    Contact our San Francisco-based customer service team within 15 days of delivery at [email protected] with your return request.
  2. 2 Complete Return Request Form
    Use the template below to ensure we have all necessary information for efficient processing.
  3. 3 Receive Return Authorization
    Our team will review your request and provide a Return Authorization Number and shipping instructions within 24-48 hours.
  4. 4 Package and Ship Your Return
    Securely package the item in its original packaging with all accessories. Include the completed return form and ship to our San Francisco facility.
  5. 5 Inspection and Processing
    Once received, our quality team will inspect the item (2-3 business days) and process your refund or exchange.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear UNIQ Sale Store Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Purchase]
  • Product Name: [Full Product Name]
  • Product SKU: [If available]

Reason for Return/Exchange: [Please specify: defective item, wrong item received, changed mind, etc.]

Preferred Resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [specify replacement product]
  • [ ] Store credit

Additional Information: [Any relevant details about the product condition or issue]

Contact Information:

  • Full Name: [Your Full Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

I confirm that the item is in its original condition and packaging with all accessories included.

Thank you for your assistance,
[Your Name]

Refund Timeline and Methods

We process refunds with the same efficiency that characterizes our global shipping operations:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days for processing
  • Store Credit: Immediate issuance for future purchases

The refund amount will exclude original shipping costs unless the return is due to our error or a defective product.

Exchange Process

For exchanges, we offer two convenient options:

  • Standard Exchange: Return your original item, and once received and inspected, we’ll ship your replacement using your preferred shipping method
  • Expedited Exchange: For Apple enthusiasts who need their accessories quickly, we can ship the replacement immediately with a hold on your payment method until we receive the returned item

Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you with alternatives or process a refund.

Need Assistance?

Our San Francisco-based customer service team is here to help with your return or exchange:

  • Email: [email protected]
  • Address: 4359 Locust View Drive, San Francisco, US 94108
  • Response Time: Within 24 hours during business days

We’re committed to ensuring your UNIQ Sale Store experience matches the premium quality of our Apple accessories.

 | UNIQ Sale Store – Premium Apple Accessories with Sophisticated Service